Shipping & returns

Shipping and Rates

To determine the shipping cost of a product, add the product to your shopping cart and select your country in the Shipping Estimator field.

The shipping cost for your order is based on the total weight of the order and country shipped to.

Shipping Methods

"HayPost", the official national postal operator of the Republic of Armenia, is our primary shipper.

All products are shipped directly to you from our warehouse in Yerevan, Armenia.

Tracking Your Order

We'll email you the tracking number after you make your purchase and as soon as we ship it to your address.

To track your order, please go to the HayPost website and enter the tracking number we sent to you into the the Track and Trace field.

We do everything we can to ship your order in the most possible environmentally responsible way while ensuring your items arrive safely. 

Return Policy

We guarantee that our teas will leave our facility in peak condition. At Mountain Tea's, we stand behind the quality of our products. 

If you are unsatisfied with the products you can return it. We'll refund your purchase price, excluding original shipping charges, if the products are returned to us within 30 days of delivery. 

Mountain Tea is not responsible for the return shipment costs for returns based on personal preference or non-quality related issues. 

Shipping liability

Mounatin Tea is not responsible for packages that are undeliverable due to wrong addresses, missing information or not having someone present to receive packages. Please be sure to include correct address  in your order.

Mounatin Tea is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be at the address to accept the package.

If your order is undeliverable and returned to us, you will be partially refunded for your order., minus shipping costs. If you wish to send the same items again, a new order is required. In this case you may also need to provide an alternate shipping address.

For more information, please contact us.